Using Live Chat for Your Real Estate Business
Have you ever received a lead that you wish you could follow up on in real time? Sure, you can do this through a phone call or an email, but this requires the customer on the other end to respond quickly, too. That’s where live chat services come in!
Having the ability to talk in real time with a lead is massively important to keeping potential customers engaged. There are several other reasons for giving live chats a chance, though. Here’s four of our favorites:
Live Chat increases your leads, and your leads are more likely to make a transaction.
You can build up trust with potential customers.
It offers an advantage you’ll have over most agents.
Customers love it!
Maybe this shouldn’t be as surprising as it is, but customers like the live chat option more than an email or phone calls. This report shows that customers give live chat support a 73% satisfaction rating, compared to 61% for email, 48% for social media, and 44% for phone calls. You like having happy customers, right?
Customer Satisfaction Rating
Live Chat
Social Media
Phone Calls
Additional Information
For more information check out The Efficacy of Online Live Chat Services for Real Estate
Source: SuperOffice, Econsultancy, RealTrends